Pelican Careers

Career vacancies

Customer Service Adviser - Credit Management

Secondment;Fixed term

We have an exciting opportunity for a Customer Service Adviser to join our team. Our Customer Service Advisers take responsibility for ensuring we provide the best customer service experience possible throughout the process of securing all payments and collections from our customers, negotiating repayment plans and offering alternative options where required. This includes responding to customer contact, liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.

Customer Relations Adviser

Permanent

Our friendly and engaging Customer Relations team are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. We do this by treating every customer as an individual and using our skills and knowledge to build rapport, establish trust and find an effective solution.

Contact Centre Adviser (Inbound)

Permanent

Our inbound contact centre is the heart of our business and the first point of contact for many of our customers, so we pride ourselves on delivering a first-class experience. The department is an exhilarating, lively and fast paced environment where you will be answering an average of 50-60 calls per day from customers to help them with their queries. Our full-time roles can be 37 or 40 hours - it’s your choice. You will be working a rolling shift pattern between our opening hours of 8am and 8pm Monday to Friday 8am to 2pm on Saturdays (no bank holiday working here!).

Recognised as an excellent employer

Become the best possible version of yourself

At Pelican Business Services not only do we pride ourselves on attracting the best possible talent out there, but once you have joined our team we look after you in ways that you would have never experienced before!

Your exciting on boarding journey starts from the minute you walk through our front door and meet your new team. Everything we've created has been shaped with you in mind including a coaching framework and access to skilled experts through our unique mentoring scheme.

When you join us you'll benefit from many first class, innovative recognition and development initiatives to help you become the best possible version of yourself!

Introducing Pelican Business Services

Hear from some of our management team about what makes Pelican Business Services the career for them and how you could be the perfect fit for their team.

The Pelican customer journey

Career vacancies

Customer Service Adviser - Credit Management

Secondment;Fixed term

Customer Relations Adviser

Permanent

Contact Centre Adviser (Inbound)

Permanent

Recognised as an excellent employer

Become the best possible version of yourself

Why I love working at Pelican Business Services

Introducing Pelican Business Services