HR Adviser

Closing date





Pelican Business Services








Contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback scheme to many major retailers.

Job Description

Who are we?

Employing 350 people in Nailsea, we look after the customer journey on behalf our parent companies Bristol Water and Wessex Water. This includes everything from meter reading, billing and customer services. We are well known for our quality, award winning customer service and were ranked 20th in the Sunday Times Best 100 Companies 2018 list.

The role:
You'll be responsible for providing a first class administrative and advisory service to contact centre and customer service teams across our business. With experience of working in a fast-paced contact centre environment, you will support our managers with their recruitment and on-boarding of new starters. In addition, you'll be providing HR advise on the majority of employee relations matters, supported by the wider HR team. This is truly an HR generalist role which offers great scope to develop within a supportive environment and work on a variety of exciting new projects.

About you:
You will be CIPD qualified to Level 3, with experience of working at an HR Adviser level, preferably within a contact centre/customer services environment. With experience of supporting high-volume recruitment, you will have plenty of ideas about how to attract and retain talent. You will gain a great sense of satisfaction from completing HR administration promptly and accurately but be able to balance this alongside broader projects. You'll be passionate about providing a customer-focussed HR service, supporting managers across the whole range of team member changes, with the ability and confidence to provide advice and coaching to managers on employee relations issues. You'll be comfortable with HR information systems and have the ability to analyse data to identify trends. The role will involve occasional travel within our region so a full driving license and transport is needed. Finally, you'll enjoy a variety of challenging projects, in addition to the day to day core workload within our professional and vibrant People Team.

Why work for us?
Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.

We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.

We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.

We pride ourselves on our 'family friendly' culture and support all our team members with a number of policies and initiatives to support this.

Current vacancies

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Summary: We are looking for a new meter reader to join our hard working and friendly team. Many of our applicants have no Meter Reading experience so don't let that stop you applying, as full training will be provided by our expert team. Our meter reading team obtain and verify water meter readings for Bristol Water and Wessex Water. Joining this team you will take meter readings, working Monday to Friday principally in and around the Dorset area, so the successful candidate will be need to be from the Salisbury postcode area.
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We are looking for a motivated and experienced System Analyst to take ownership of all aspects of our business as usual requirement activities. You will be responsible for independently conducting business analysis, which will include documenting detailed business and system solution requirements, as well as developing plans and accurate estimates for completion of change requirements. You will act as a liaison between business users and the technical team, and develop customer communications, training, and job aids to assist in successful business transitions.
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We are currently looking to fill 2 PMO Analyst roles on a 12 month fixed-term basis to join the Business Support Services function in Nailsea. Project Management Office (PMO) and Business Change team work to ensure projects and changes are managed smoothly. This role will be responsible for analysis and support for a major new system being implemented within the business.