Who are we?
Pelican Business Services, based in Nailsea, provide customer services on behalf of Wessex and Bristol Water. From meter reading and billing to collection and managing the end to end customer experience, we are proud to help our clients deliver excellent service You will be working for an award-winning company that has recently been ranked 20th in the Sunday Times Best 100 Companies.
We have an exciting opportunity for a Collections Agent to join our team. Our Collections Agents take responsibility for ensuring we provide the best customer service experience possible throughout the process of securing all payments and collections from our customers, negotiating repayment plans and offering alternative options where required. This includes responding to customer contact, liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.
Please note that this is a fixed-term opportunity for a period of 9 months.
You will have a confident telephone manner and a natural ability to build and maintain rapport with customers. A customer service or collections background would be favourable. You are professional, patient and can remain calm under pressure. You are a great communicator with excellent attention to detail and the ability to empathise. You will take time to fully understand a customer's circumstances and negotiate effectively to ensure the best outcome for both the customer and the business.
Why work for us?
Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.
We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.
We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.
#We pride ourselves on our 'family friendly' culture and support all of our team members with a number of policies and initiatives to support this.
#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.