Would you love to be part of #TeamPelican?


Closing date

31.12.2018

Reference

REQ002128

Department

Pelican Business Services

Location

Nailsea

Salary

Category

Permanent

Package

Job Description

Can't see a role that's right for you? We would still love to hear from you! Fill out our application form here by clicking 'Apply'. We will keep your application on file for six months to consider against any new opportunities that become available within our team. Be sure to give details of your key skills and the type of career you'd be interested in and we will be in contact if we think we have a vacancy you'd be a great match for.

Current vacancies

System Analyst
Permanent
We are looking for a motivated and experienced System Analyst to take ownership of all aspects of our business as usual requirement activities. You will be responsible for independently conducting business analysis, which will include documenting detailed business and system solution requirements, as well as developing plans and accurate estimates for completion of change requirements. You will act as a liaison between business users and the technical team, and develop customer communications, training, and job aids to assist in successful business transitions.
Data Analyst
Permanent
This is an exciting opportunity to join a busy and innovative Support function. This is a key role that will provide technical support for data processes used within the Pelican Business Services team, and drive a customer-focused, data-driven culture within the wider business. You will be responsible for identifying system and application opportunities, influencing prioritisation and sharing knowledge with colleagues using our top of the class suite of tools.
Contact Centre Adviser (Inbound)
Permanent
Our contact centre is the heart of our business, the first point of contact for the majority of our customers and we pride ourselves on delivering a first-class experience. The contact centre is a busy, fast paced environment where you will be answering an average of 50-60 inbound calls per day from our customers and helping them with their queries. Whilst the majority of our queries will be dealt with over the phone, we also receive contact via e-mail and live chat, and once trained you will also be responsible for liaising with our customers this way.