Processing Centre Administrator - 18 Month Fixed Term

Closing date





Pelican Business Services






Fixed term


Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), 37 hour week, free local parking and an on-line employee discount and cashback schemes for many major retailers.

Job Description

Who are we?

Employing 350 people in Nailsea, we look after the customer journey on behalf our parent companies Bristol Water and Wessex Water. This includes everything from meter reading, billing and customer services. We are well known for our quality, award winning customer service and have recently been ranked 20th in the Sunday Times Best 100 Companies.

The role:

We have an exciting opportunity for an enthusiastic, confident and motivated administrator within our Processing Centre supporting our customer services and meter operations teams.

As a Processing Centre Administrator at Pelican Business Services, you will be responsible for managing high volume administrative tasks, including application forms, updating customer information and engaging with your team to achieve targets and key performance indicators. You will be responsible for delivering excellent customer contact and the ability to communicate effectively is key as we liaise with parent companies and customers to ensure we manage and enhance our customer journey.

Please note that this is a fixed-term role for a period of 18 months.

About you:

You'll have experience in providing excellent customer service and who's not afraid to pick up the phone and wow our customers. You will have the ability to multi task, with high attention to detail in a high-volume environment; you are highly driven and self-motivated.

We're looking for someone who can work independently and as part of a team, including sharing best practices, a willingness to adapt and respond to change including making suggestions and process improvements.

Well-developed IT skills are key, particularly Word and Excel, and you will have the ability to problem solve and use your own initiative.

Why work for us?

Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.

We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.

We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

#TeamPelican welcomes a diverse range of people, talent and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.

We pride ourselves on our 'family friendly' culture and support all our team members with a number of policies and initiatives to support this.

Current vacancies

Collections Agent
We have an exciting opportunity for a Collections Agent to join our team. A Collections Agent is a responsible position dealing with a wide range of customers. You will be responsible for collecting payments, negotiating repayment plans and referring customers to colleagues or external advice agencies for help with their water bills or their wider financial circumstances.
Would you love to be part of #TeamPelican?
Can't see a role that's right for you? We would still love to hear from you! Fill out our application form here by clicking 'Apply'. We will keep your application on file for six months to consider against any new opportunities that become available within our team. Be sure to give details of your key skills and the type of career you'd be interested in and we will be in contact if we think we have a vacancy you'd be a great match for.