Customer Service Adviser - Credit Management


Closing date

03.10.2020

Reference

REQ003071

Department

Pelican Business Services

Location

Nailsea

Salary

£19,884

Category

Secondment;Fixed term

Package

Excellent basic salary, contributory pension scheme, performance related bonus, 25 days' holiday (increasing with length of service), free local parking and an on-line employee discount and cashback scheme to many major retailers.

Job Description

Who are we?

Employing 350 people in Nailsea, we look after the customer journey on behalf our parent companies Bristol Water and Wessex Water. This includes everything from meter reading, billing and customer services. We are well known for our quality, award winning customer service and have recently been ranked 20th in the Sunday Times Best 100 Companies.

The role:

We have an exciting opportunity for a Customer Service Adviser to join our team. Our Customer Service Advisers take responsibility for ensuring we provide the best customer service experience possible throughout the process of securing all payments and collections from our customers, negotiating repayment plans and offering alternative options where required. This includes responding to customer contact, liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.

About you:

You will have a confident telephone manner and a natural ability to build and maintain rapport with customers. A customer service or collections background would be favourable. You are professional, patient and can remain calm under pressure. You are a great communicator with excellent attention to detail and the ability to empathise. You will take time to fully understand a customer's circumstances and negotiate effectively to ensure the best outcome for both the customer and the business.

Why work for us?

Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people from the day one via our unique approach to onboarding. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do. In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.

We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.

We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.

#TeamPelican welcomes a diverse range of people, talent and ideas.

We are delighted to be recognised as a Disability Confident Committed employer who are inclusive in our recruitment, with a workplace that provides opportunities for all. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey. Anyone with a disability who applies for a role with us and meets the minimum criteria for the job will be automatically invited in for an interview.

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